Bedford is a not-for-profit organisation with 80 years of experience in supporting people with disability. As a trusted NDIS Registered Provider, Bedford is committed to empowering individuals to achieve their goals through personalised support and trusted expertise. We offer a comprehensive range of NDIS services, including:
- Residential Services: Supported Independent Living options that provide whole-of-life support, allowing individuals to reach the level of independence that's right for them.
- Employment Supports: Specialised assistance delivered in the workplace to help individuals maintain employment, tailored to various environments and needs.
- Learning and Experiences: A wide array of programs designed to help individuals engage, expand their knowledge, develop new skills, and connect with others in meaningful ways.
About the role
As a Client Services Representative, you will play a pivotal role in supporting clients by ensuring seamless access Bedford’s suite of NIDIS service offerings. Reporting to the Client Engagement and Relationships Manager, this role is working closely with internal and external stakeholders to provide the highest level of service and support to a designated case load. The role is a full time permanent role within a supportive team, and based in Metropolitan Adelaide across various sites, requiring flexibility to travel as needed.
Key responsibilities include:
- Completing Service Agreements and associated documentation for your designated caseload
- Promoting and matching Bedford’s services to prospective and existing clients.
- Championing the delivery of the NDIS Practice Standards, NDIS Code of Conduct, and NDIS Quality and Safeguarding Framework.
- Supporting clients in achieving their NDIS goals and objectives.
- Mange NDIS enquiries and generate quotes
- Assisting with client onboarding and providing ongoing support throughout their engagement with Bedford.
- Arrange, facilitate and lead meetings with clients and their support networks including, Local Area Coordinators (LACs), NDIA representatives, and Support Coordinators.
- Maintaining accurate and confidential client records across multiple platforms.
- Collaborating with internal teams to support business growth and maintain service excellence.
- Adapting to an evolving NDIS landscape, ensuring financial viability and continuous improvement in service offerings.
About you
To thrive in this role, you will be a proactive and empathetic professional with a genuine passion for supporting people of all abilities to achieve their goals. We appreciate that some skills can be taught whereas others may be more difficult to train. With this in mind, we invite applications from people who have a strong understanding of NDIS processes as well people who may have not worked in the sector including people with lived experience with disability.
Other key skills and attributes include:
- Strong administrative, organisational and time management skills and using client management databases.
- Strong interpersonal and verbal communication skills, with the ability to engage with clients and stakeholders effectively.
- Ability to work autonomously while maintaining a team-oriented approach.
- An ability to collaborate and develop relationships with internal and external stakeholders
- A problem-solving mindset with a person-centred approach to service delivery.
For this role, the following documents must be provided prior to a formal offer:
- National Police Clearance (no older than six months).
- NDIS Worker Screening Check.
- Proof of completion of NDIS Worker Orientation Module.
- Valid Driver’s Licence and ability to travel between locations.
- Australian work rights and 100 points of identification.
What’s in it for you?
By joining Bedford, you will become part of an organisation that is committed to making a real difference in people’s lives.
You will also enjoy a range of benefits, including:
- Generous PBI salary packaging options to reduce taxable income (e.g., rent, mortgage, utilities, childcare, and more).
- be part of an organisation that is innovating to provide greater choice and control to people with disability
- Ongoing professional development opportunities and career progression.
- A supportive and collaborative work environment where diversity is celebrated.
- Opportunities to contribute to an organisation making a tangible difference in the lives of people with disabilities.
- Mobile phone and laptop provided
- Access to Bedford rewards and recognition program
If you would like to enquire further about this opportunity, please contact Annabel Goode or Jane Doyle on 08 71003073 or recruitment@hmrpo.com.au
All enquires will be treated in confidence.
Applications close 3rd of March2025
We reserve the right to close applications prior to this date.
At Bedford we believe in fostering a diverse, accepting, and inclusive workplace where everyone feels a sense of belonging. We welcome applications from individuals of all gender identities, people from culturally and linguistically diverse backgrounds, First Nations people, and those with disabilities.
If you require any adjustments to support your application or the recruitment process, please do not hesitate to contact the recruitment team on 08 8275 0211 or via email at recruitment@bedfordgroup.com.au . We're committed to promoting a welcoming and supportive environment for all candidates, and we look forward to hearing from you.
