Customer Service Coordinator

Contract Type:

Talent Solutions Projects

Location:

Industry:

Administration & Office Support

Contact Name:

Hannah Villani

Contact Email:

hannah.villani@harrisonmcmillan.com.au

Contact Phone

0870717273

Published

21-Jan-2025

Customer Service Coordinator

Dovetail Advanced Manufacturing is a Social Enterprise set in the timber manufacturing, commercial joinery and construction industry in South Australia. Our purpose is to provide open employment opportunities for people who have experienced barriers to employment including people with a disability through the delivery of quality timber products. We take pride in our ESG efforts, not only looking to improve the lives of others but also the environment that we live and work in.

About the role
Dovetail is a diverse cabinetry business offering a wide range of flat-pack furniture for bedrooms, lounges, kitchens, and laundries. Reporting to the Customer Experience Manager, this role is pivotal in planning, coordinating, and managing all inventory operations.

As the Inventory & Administration Planner, you’ll work closely with the operations team to optimize forecasting accuracy and provide vital support to both the Bunnings Distribution Centre and manufacturing operations. Your efforts will ensure exceptional customer service is delivered to both internal and external business partners.

Your main responsibilities include:
  • Managing customer inquiries and ensuring exceptional customer service.
  • Overseeing import and export logistics, including freight and inventory coordination.
  • Maintaining high data accuracy and monitoring system efficiency.
  • Collaborating with operations to maximize forecasting accuracy and optimize inventory.
  • Identifying and implementing process improvements for seamless operations.

About you
We’re looking for someone who thrives in a fast-paced, changing environment and embodies a customer-first approach. Your ability to adapt quickly, pay close attention to detail, and embrace flexibility will set you apart. You will also bring:
  • Proven experience in customer service and administrative roles.
  • Strong communication and organizational skills.
  • The ability to problem-solve autonomously and think on your feet.
  • Intermediate skills in Microsoft Office Suite and CRM systems.
  • A positive, self-motivated attitude and commitment to quality.

For this role, the following documents must be provided prior to a formal offer of employment with Dovetail Advanced Manufacturing.
  • A National Police Clearance (no older than six months old)
  • Driver’s licence
  • NDIS worker check
  • Evidence of right to work in Australia
  • 100 points of identification
What’s in it for you?
  • Make an impact by supporting a social enterprise committed to creating opportunities for those with barriers to employment.
  • Work in a culture of innovation and continuous improvement.
  • Access salary packaging benefits to maximize your take-home pay.
  • Enjoy a role where your contributions directly enhance our clients’ experience and operational success.

If you would like to enquire further about this opportunity, please contact Hannah Villani, Recruitment Partner , hannah.villani@harrisonmcmillan.com.au  or +61871003073. All enquires will be treated in confidence.

Applications close  Tuesday the 4 th of February.

We reserve the right to close applications prior to this date.
 
At Dovetail Advanced Manufacturing, diversity and inclusion are at the heart of our values. We encourage applications from individuals of all backgrounds and abilities. Adjustments are available upon request to ensure all candidates can fully participate in our recruitment process.
 
If you require any adjustments to support your application or the recruitment process, please do not hesitate to contact the recruitment team on 
08 8275 0211  or via email at  recruitment@bedfordgroup.com.au . We're committed to promoting a welcoming and supportive environment for all candidates, and we look forward to hearing from you.
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